Canterbury City Council in Canterbury
Canterbury City Council owns 5,130 social homes in Canterbury (31 March 2025) — 55% of the district's 9,393, the largest of 31 landlords here. Across its whole stock, 72.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 1 of 9 other bigger landlords in Canterbury scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Canterbury City Council's homes, not only Canterbury) | Canterbury City Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 72.6% | 71.8% |
| Non-emergency repairs within target (RP02) | 84.2% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 33.7 | 53.9 |
All Tenant Satisfaction Measures of Canterbury City Council, 2023/24 and 2024/25
Other bigger landlords in Canterbury
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 166 | 86.1% |
| Golding Homes | 178 | 68.6% |
| Moat Homes | 690 | 67.2% |
| Orbit Group | 369 | 65.6% |
| Hyde Housing Association | 540 | 65.5% |
| Places for People Group | 148 | 64.3% |
| Sanctuary Housing Association | 577 | 63.9% |
| Southern Housing | 397 | 63.0% |
| Peabody Trust | 543 | 58.7% |
All landlords in Canterbury · Canterbury City Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.