Bristol City Council in Bristol
Bristol City Council owns 26,898 social homes in Bristol (31 March 2025) — 63% of the district's 42,656, the largest of 48 landlords here. Across its whole stock, 64.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 5 of 8 other bigger landlords in Bristol scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Bristol City Council's homes, not only Bristol) | Bristol City Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 64.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 7.7% | 0.5% |
| Non-emergency repairs within target (RP02) | 89.9% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 58.4 | 53.9 |
All Tenant Satisfaction Measures of Bristol City Council, 2023/24 and 2024/25
Other bigger landlords in Bristol
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| LiveWest Homes | 2,497 | 85.9% |
| Brunelcare | 1,124 | 85.5% |
| Abri Group | 496 | 74.5% |
| Curo Group (Albion) | 1,208 | 70.3% |
| The Guinness Partnership | 841 | 67.7% |
| Places for People Group | 2,546 | 64.3% |
| Sovereign Network Group | 1,532 | 63.1% |
| Brighter Places | 2,659 | 60.5% |
All landlords in Bristol · Bristol City Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.