Basildon Borough Council in Basildon
Basildon Borough Council owns 11,044 social homes in Basildon (31 March 2025) — 63% of the district's 17,530, the largest of 28 landlords here. Across its whole stock, 54.1% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 6 of 8 other bigger landlords in Basildon scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Basildon Borough Council's homes, not only Basildon) | Basildon Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 54.1% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 3.0% | 0.5% |
| Non-emergency repairs within target (RP02) | 55.9% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 86.8 | 53.9 |
All Tenant Satisfaction Measures of Basildon Borough Council, 2023/24 and 2024/25
Other bigger landlords in Basildon
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Chelmer Housing Partnership | 222 | 77.8% |
| The Guinness Partnership | 233 | 67.7% |
| Moat Homes | 366 | 67.2% |
| Sanctuary Housing Association | 3,127 | 63.9% |
| Clarion Housing Group | 780 | 63.7% |
| Peabody Trust | 571 | 58.7% |
| Notting Hill Genesis | 283 | 53.8% |
| London & Quadrant Housing Trust | 348 | 53.5% |
All landlords in Basildon · Basildon Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.