City of Westminster Council in Westminster
City of Westminster Council owns 12,113 social homes in Westminster (31 March 2025) — 43% of the district's 28,413, the largest of 40 landlords here. Across its whole stock, 66.5% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 3 of 9 other bigger landlords in Westminster scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of City of Westminster Council's homes, not only Westminster) | City of Westminster Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 66.5% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 4.5% | 0.5% |
| Non-emergency repairs within target (RP02) | 83.5% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 66.8 | 53.9 |
All Tenant Satisfaction Measures of City of Westminster Council, 2023/24 and 2024/25
Other bigger landlords in Westminster
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Aster Group | 423 | 79.1% |
| Abri Group | 1,925 | 74.5% |
| The Riverside Group | 673 | 66.6% |
| Sanctuary Housing Association | 635 | 63.9% |
| Sovereign Network Group | 1,323 | 63.1% |
| A2Dominion Housing Group | 793 | 60.7% |
| Peabody Trust | 3,919 | 58.7% |
| Notting Hill Genesis | 3,147 | 53.8% |
| London & Quadrant Housing Trust | 733 | 53.5% |
All landlords in Westminster · City of Westminster Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.