Stevenage Borough Council in Stevenage
Stevenage Borough Council owns 7,968 social homes in Stevenage (31 March 2025) — 72% of the district's 11,109, the largest of 32 landlords here. Across its whole stock, 66.9% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 5 of 9 other bigger landlords in Stevenage scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Stevenage Borough Council's homes, not only Stevenage) | Stevenage Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 66.9% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 3.4% | 0.5% |
| Non-emergency repairs within target (RP02) | 87.0% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 88.7 | 53.9 |
All Tenant Satisfaction Measures of Stevenage Borough Council, 2023/24 and 2024/25
Other bigger landlords in Stevenage
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Anchor Hanover Group | 112 | 86.1% |
| Hightown Housing Association | 115 | 68.3% |
| Home Group | 163 | 68.2% |
| The Guinness Partnership | 358 | 67.7% |
| Metropolitan Housing Trust | 355 | 67.7% |
| Clarion Housing Group | 701 | 63.7% |
| Origin Housing | 315 | 63.6% |
| Peabody Trust | 306 | 58.7% |
| Notting Hill Genesis | 192 | 53.8% |
All landlords in Stevenage · Stevenage Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.