Southampton City Council in Southampton
Southampton City Council owns 16,196 social homes in Southampton (31 March 2025) — 64% of the district's 25,252, the largest of 37 landlords here. Across its whole stock, 62.2% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 4 of 5 other bigger landlords in Southampton scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Southampton City Council's homes, not only Southampton) | Southampton City Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 62.2% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 47.8% | 0.5% |
| Non-emergency repairs within target (RP02) | 58.3% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 17.7 | 53.9 |
All Tenant Satisfaction Measures of Southampton City Council, 2023/24 and 2024/25
Other bigger landlords in Southampton
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Abri Group | 2,606 | 74.5% |
| Vivid Housing | 1,098 | 73.3% |
| Hyde Housing Association | 1,224 | 65.5% |
| Sovereign Network Group | 860 | 63.1% |
| Stonewater | 816 | 61.8% |
All landlords in Southampton · Southampton City Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.