Guildford Borough Council in Guildford
Guildford Borough Council owns 5,217 social homes in Guildford (31 March 2025) — 61% of the district's 8,589, the largest of 31 landlords here. Across its whole stock, 61.1% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 9 of 10 other bigger landlords in Guildford scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Guildford Borough Council's homes, not only Guildford) | Guildford Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 61.1% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 9.6% | 0.5% |
| Non-emergency repairs within target (RP02) | 80.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 59.9 | 53.9 |
All Tenant Satisfaction Measures of Guildford Borough Council, 2023/24 and 2024/25
Other bigger landlords in Guildford
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Abri Group | 294 | 74.5% |
| Vivid Housing | 630 | 73.3% |
| Home Group | 392 | 68.2% |
| Metropolitan Housing Trust | 419 | 67.7% |
| Paragon Asra Housing | 145 | 64.8% |
| Clarion Housing Group | 347 | 63.7% |
| Sovereign Network Group | 126 | 63.1% |
| Southern Housing | 150 | 63.0% |
| Stonewater | 200 | 61.8% |
| A2Dominion Housing Group | 148 | 60.7% |
All landlords in Guildford · Guildford Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.