Exeter City Council in Exeter
Exeter City Council owns 4,728 social homes in Exeter (31 March 2025) — 45% of the district's 10,533, the largest of 30 landlords here. Across its whole stock, 75.6% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 4 of 8 other bigger landlords in Exeter scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Exeter City Council's homes, not only Exeter) | Exeter City Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 75.6% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 4.5% | 0.5% |
| Non-emergency repairs within target (RP02) | 88.5% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 42.2 | 53.9 |
All Tenant Satisfaction Measures of Exeter City Council, 2023/24 and 2024/25
Other bigger landlords in Exeter
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Cornerstone Housing | 1,206 | 86.7% |
| LiveWest Homes | 1,205 | 85.9% |
| Westward Housing Group | 224 | 79.6% |
| Aster Group | 335 | 79.1% |
| The Guinness Partnership | 670 | 67.7% |
| Sanctuary Housing Association | 217 | 63.9% |
| Clarion Housing Group | 155 | 63.7% |
| Sovereign Network Group | 1,074 | 63.1% |
All landlords in Exeter · Exeter City Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.