Brentwood Borough Council in Brentwood
Brentwood Borough Council owns 2,647 social homes in Brentwood (31 March 2025) — 65% of the district's 4,043, the largest of 22 landlords here. Across its whole stock, 57.8% of tenants were satisfied with the overall service in 2024/25 (England median 71.8%); 2 of 3 other bigger landlords in Brentwood scored higher. Source: Regulator of Social Housing.
How it performs (whole landlord, 2024/25)
| Measure (all of Brentwood Borough Council's homes, not only Brentwood) | Brentwood Borough Council | England median |
|---|---|---|
| Satisfied with the overall service (TP01) | 57.8% | 71.8% |
| Homes not meeting the Decent Homes Standard (RP01) | 5.5% | 0.5% |
| Non-emergency repairs within target (RP02) | 93.1% | 82.5% |
| Stage one complaints per 1,000 homes (CH01) | 43.8 | 53.9 |
All Tenant Satisfaction Measures of Brentwood Borough Council, 2023/24 and 2024/25
Other bigger landlords in Brentwood
| Landlord | Homes here | Satisfied overall |
|---|---|---|
| Chelmer Housing Partnership | 295 | 77.8% |
| Clarion Housing Group | 201 | 63.7% |
| London & Quadrant Housing Trust | 215 | 53.5% |
All landlords in Brentwood · Brentwood Borough Council: all measures, 2023/24 and 2024/25
Tenant Satisfaction Measures (TSM) are reported by each landlord for its whole stock (or its group), not for one area; survey methods differ and the regulator warns against direct comparison. Figures are for 2024/25, the latest published when this site was built.